Terms of Service

By using https://gamecity.lk or placing an order with Game City, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the site or submit an order.

Game City sells and delivers to customers within Sri Lanka only. We do not offer international shipping under these terms.

Nothing in these terms limits rights you have under mandatory Sri Lankan consumer protection law, including the Consumer Affairs Authority Act, No. 09 of 2003, and directions issued by the Consumer Affairs Authority (CAA) for e-commerce traders. If there is a conflict, that law prevails.

Game City is the trader operating this online store. You can reach us at:

info@gamecity.lk · +94 76 202 1600
205/E, Katukurunda Hena, Palannoruwa, Gonapola, Horana, Sri Lanka, 12410

We aim to keep our business name, contact details, and store location information accurate and easy to find, consistent with CAA expectations for online sellers.

We endeavour to provide clear product titles, prices in Sri Lankan Rupees (LKR), key specifications, stock or pre-order status, and material conditions of sale. We will not knowingly use false or misleading representations about goods.

Images and descriptions are illustrative. Minor variations in appearance or packaging can occur. If a material listing error is discovered after you order, we will contact you and may cancel or adjust the order with your agreement where required.

You must provide accurate registration and delivery details. You are responsible for safeguarding login credentials and for activity on your account. We may suspend or restrict accounts used for fraud, abuse, or breach of these terms.

Prices are displayed in LKR. Delivery charges, discounts, and other applicable fees (if any) are shown during checkout before you confirm payment. Before final confirmation you should review an order summary of items, quantities, and payable totals.

We may correct obvious pricing errors. Where an order cannot be fulfilled at the displayed price due to an error, we will notify you and will not proceed without a fair resolution (including cancellation and refund of amounts already paid, where applicable).

Submitting an order is an offer to purchase. A contract is formed when we accept the order (for example by payment confirmation and/or order confirmation). Online payments are processed by third-party payment providers (such as PayHere). You must only use payment methods you are authorised to use.

After a successful purchase we provide order confirmation and invoice or receipt information by email and/or in your account, including order reference, amounts, and payment method status as applicable.

We may refuse or cancel orders for reasons including stock unavailability, payment failure, suspected fraud, delivery limitations within Sri Lanka, or listing errors.

Delivery is available to addresses in Sri Lanka according to the options shown at checkout. Time estimates are indicative and may change due to stock, courier capacity, weather, or public holidays.

Please ensure someone can receive the parcel and check for obvious transit damage on delivery. Report damaged or missing items promptly with photos and your order number so we can assist with replacement, courier claims, or other remedies as appropriate.

You may cancel an unpaid or pending order by contacting us as soon as possible. If payment has already been captured, cancellation depends on fulfilment status and applicable consumer rules.

Returns, exchanges, and refunds are handled under our published warranty / support processes and any mandatory rights under Sri Lankan law and CAA e-commerce directions (including fair withdrawal, return, and refund procedures where they apply). Keep proof of purchase. Custom-built systems, opened sealed software, and items damaged by misuse may have limited return eligibility, except where the law requires otherwise.

Refunds, when approved, are typically returned via the original payment method or another method we agree with you, within a reasonable time after we receive and inspect returned goods (if return is required).

Manufacturer and/or Game City warranty terms (if any) will be communicated with the product or claim process. Warranty usually excludes damage from misuse, unauthorised modification, liquid damage, power-related damage outside covered conditions, and normal wear, unless a written policy says otherwise.

Warranty claims and hardware repairs must follow the procedures on our Warranty and Repair pages. Assessment outcomes are based on technical inspection.

Online compatibility helpers are guidance tools. You remain responsible for selecting parts that meet your needs unless Game City expressly builds and validates a system under a paid assembly service we confirm in writing or at checkout.

You agree not to:

• Misuse the website, attempt unauthorised access, or disrupt services.
• Submit false information for orders, accounts, warranty, or repair claims.
• Use the site for unlawful purposes under the laws of Sri Lanka.
• Copy or republish site content commercially without permission.

Website content, branding, and logos belong to Game City or its licensors. You may not use our marks without prior written permission.

Subject to mandatory consumer protections under Sri Lankan law, Game City is not liable for indirect or consequential losses (such as loss of profit or data) arising from use of the site. For any claim related to a specific order, our liability is limited to the amount you paid for that order, except where liability cannot lawfully be limited (including rights you have under the Consumer Affairs Authority framework).

First contact us at info@gamecity.lk or +94 76 202 1600 with your order number and details. We will try to resolve issues promptly.

You may also seek assistance from the Consumer Affairs Authority of Sri Lanka through its official complaint channels if you are not satisfied with the outcome.

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Courts in Sri Lanka have jurisdiction, without limiting any non-excludable consumer rights or CAA remedies available to you.

We may update these terms from time to time. The "Last updated" date will change when revisions are published. Continued use of the store after an update means you accept the revised terms for future orders, subject to mandatory law.